Frequently Asked Questions
1. What is an Umbrella Dryer?
An umbrella dryer is a convenient and eco-friendly solution designed to remove excess water from wet umbrellas, helping to keep floors dry, safe, and slip-free in commercial and public spaces.
2. How does the Eco Wet Umbrella Dryer work?
Simply insert your wet umbrella into the slot and gently pull it through. The built-in microfiber pads absorb moisture instantly, leaving your umbrella dry and preventing water from dripping onto the floor.
3. Does the umbrella dryer require electricity?
No. All Eco Wet Umbrella Dryers are completely non-electric and use high-quality microfiber pads to absorb water making them safe, cost-effective, and eco-friendly.
4. Where can Umbrella Dryers are used?
Our umbrella dryers are ideal for hotels, offices, shopping centres, hospitals, schools, and public buildings anywhere you want to maintain clean and dry floors during rainy weather.
5. What sizes are available?
Umbrella Station offers various sizes, including Slimline Full Size and Slimline Half Size, to suit different space requirements and traffic volumes.
6. Can I customize my umbrella dryer with branding?
Yes. We offer custom branding options, including company logos, colors, and designs, to align with your business image and enhance your entryway presentation.
7. How do I maintain the dryer?
The microfiber pads are washable and reusable. Simply remove and clean them as needed to ensure continued drying performance. No special tools or maintenance expertise required.
8. What is the warranty period?
Umbrella Station offers a 3-year manufacturer’s warranty on all machines, provided they are used in accordance with our care and maintenance guidelines.
9. What is your delivery time?
We aim to dispatch all orders within 1–2 business days. Delivery times typically range from 2–5 business days, depending on your location within Australia.
10. Do you offer returns or refunds?
Yes. If you’re not satisfied with your purchase, you may return the item within 14 days of delivery. Items must be unused and in their original packaging. Please refer to our Return Policy for full details.
11. How can I contact customer support?
Our friendly support team is available 24/7 to assist you.
You can call 02 9584 8200.
12. Is my personal information safe?
Absolutely. Umbrella Station takes your privacy seriously. All transactions and personal data are protected using secure encryption. Please see our Privacy Policy for more information.